Order Delays Expected

Just so you know, your purchase may arrive a little later than it normally would. We’re doing all we can.

Global shipping issues and nationwide policy changes on package deliveries have slowed things down considerably. We promise to do everything we can to expedite your order in the fastest possible manner.

Retards de commande attendus

Juste pour que vous le sachiez, votre achat peut arriver un peu plus tard qu'il ne le ferait normalement. Nous faisons tout notre possible.

Les problèmes d'expédition mondiaux et les changements de politique à l'échelle nationale sur les livraisons de colis ont considérablement ralenti les choses. Nous nous engageons à faire tout notre possible pour expédier votre commande le plus rapidement possible.

Se esperan retrasos en los pedidos

Para que lo sepas, tu compra puede llegar un poco más tarde de lo normal. Estamos haciendo todo lo que podemos.

Los problemas de envío globales y los cambios en las políticas a nivel nacional sobre las entregas de paquetes han ralentizado considerablemente las cosas. Prometemos hacer todo lo posible para acelerar su pedido de la manera más rápida posible.

Bestellverzögerungen erwartet

Nur damit Sie es wissen, Ihr Einkauf kann etwas später als normalerweise eintreffen. Wir tun alles, was wir können.

Globale Versandprobleme und landesweite Richtlinienänderungen bei Paketzustellungen haben die Dinge erheblich verlangsamt. Wir versprechen, alles zu tun, um Ihre Bestellung so schnell wie möglich zu beschleunigen.

Verwachte vertragingen bij bestellingen

Zodat u het weet, uw aankoop kan iets later aankomen dan normaal. We doen alles wat we kunnen.

Wereldwijde verzendproblemen en landelijke beleidswijzigingen voor pakketbezorging hebben de zaken aanzienlijk vertraagd. We beloven dat we er alles aan zullen doen om je bestelling zo snel mogelijk te laten verlopen.

Ritardo dell'ordine previsto

Tieni presente che il tuo acquisto potrebbe arrivare un po' più tardi del normale. Stiamo facendo tutto il possibile.

I problemi di spedizione globali e le modifiche alle politiche nazionali sulle consegne dei pacchi hanno rallentato notevolmente le cose. Ci impegniamo a fare tutto il possibile per velocizzare il tuo ordine nel modo più veloce possibile.

Atrasos de pedidos esperados

Só para você saber, sua compra pode chegar um pouco mais tarde do que o normal. Estamos fazendo tudo o que podemos.

Problemas de envio global e mudanças nas políticas nacionais sobre entregas de pacotes desaceleraram consideravelmente as coisas. Prometemos fazer tudo o que estiver ao nosso alcance para agilizar a sua encomenda da forma mais rápida possível.

Order Tracking
Order Tracking

Looking to track your existing order? Enter the Email Address you used to place the order and your Order Number. Find your Order Number in your Confirmation email.

Suivi de commande
Suivi de commande

Vous cherchez à suivre votre commande existante ? Entrez l'adresse e-mail que vous avez utilisée pour passer la commande et votre numéro de commande. Trouvez votre numéro de commande dans votre e-mail de confirmation.

Rastreo de orden
Rastreo de orden

¿Desea realizar un seguimiento de su pedido existente? Ingrese la dirección de correo electrónico que utilizó para realizar el pedido y su número de pedido. Encuentre su número de pedido en su correo electrónico de confirmación.

Sendungsverfolgung
Sendungsverfolgung

Möchten Sie Ihre bestehende Bestellung verfolgen? Geben Sie die E-Mail-Adresse ein, mit der Sie die Bestellung aufgegeben haben, und Ihre Bestellnummer. Finden Sie Ihre Bestellnummer in Ihrer Bestätigungs-E-Mail. Community-verified icon

Volgen van bestellingen
Volgen van bestellingen

Wilt u uw bestaande bestelling volgen? Voer het e-mailadres in dat u hebt gebruikt om de bestelling te plaatsen en uw bestelnummer. Zoek uw bestelnummer in uw bevestigingsmail.

Tracciamento dell'ordine
Tracciamento dell'ordine

Stai cercando di tracciare il tuo ordine esistente? Inserisci l'indirizzo e-mail che hai utilizzato per effettuare l'ordine e il tuo numero d'ordine. Trova il tuo numero d'ordine nell'e-mail di conferma.

Acompanhamento de pedidos
Acompanhamento de pedidos

Procurando rastrear seu pedido existente? Digite o endereço de e-mail que você usou para fazer o pedido e seu número de pedido. Encontre o seu número de pedido no seu e-mail de confirmação.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 5-7 days.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
When you take one of the post-purchase offers that are shown after you checkout, this transaction is charged separately. We will never split a single transaction into multiple transactions. Each transaction is for a unique item or bonus offer that you have selected.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us within 30 days. We always offer a 30 Day Money Back Guarantee on all purchases.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 7-15 days. Your order should take no longer than 25 days to arrive with you.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.

If your order has still not been delivered after 25 days have passed, please contact us.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
We recommend contacting us directly to find out the cause of this. Most likely, your order has been split into multiple transactions. Our system splits payments for a warranty or multiple units, and this may appear like you have been charged twice.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us at your own shipping expense for a refund.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your order. We advise you to return it in the same package you received it in.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please visit our Terms & Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 7-15 days. Your order should take no longer than 25 days to arrive with you.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.

If your order has still not been delivered after 25 days have passed, please contact us.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
We recommend contacting us directly to find out the cause of this. Most likely, your order has been split into multiple transactions. Our system splits payments for a warranty or multiple units, and this may appear like you have been charged twice.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us at your own shipping expense for a refund.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your order. We advise you to return it in the same package you received it in.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please visit our Terms & Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 7-15 days. Your order should take no longer than 25 days to arrive with you.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.

If your order has still not been delivered after 25 days have passed, please contact us.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
We recommend contacting us directly to find out the cause of this. Most likely, your order has been split into multiple transactions. Our system splits payments for a warranty or multiple units, and this may appear like you have been charged twice.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us at your own shipping expense for a refund.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your order. We advise you to return it in the same package you received it in.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please visit our Terms & Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 7-15 days. Your order should take no longer than 25 days to arrive with you.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.

If your order has still not been delivered after 25 days have passed, please contact us.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
We recommend contacting us directly to find out the cause of this. Most likely, your order has been split into multiple transactions. Our system splits payments for a warranty or multiple units, and this may appear like you have been charged twice.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us at your own shipping expense for a refund.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your order. We advise you to return it in the same package you received it in.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please visit our Terms & Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 7-15 days. Your order should take no longer than 25 days to arrive with you.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.

If your order has still not been delivered after 25 days have passed, please contact us.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
We recommend contacting us directly to find out the cause of this. Most likely, your order has been split into multiple transactions. Our system splits payments for a warranty or multiple units, and this may appear like you have been charged twice.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us at your own shipping expense for a refund.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your order. We advise you to return it in the same package you received it in.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please visit our Terms & Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.

Product User Manual

We always send a Product User Manual with each order so that you can understand and make the most of your order.

If you would like a copy to be sent to your email, simply contact us and we will send you the correct User Manual.

Delivery & Shipping

What is the average delivery time?
After an order has shipped, the typical delivery time is 7-15 days. Your order should take no longer than 25 days to arrive with you.

Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Also, you can check on the status of your order by entering your Order Number and Email on this page.

If your order has still not been delivered after 25 days have passed, please contact us.
My tracking link doesn’t work, what should I do?
Once your order is shipped, you will be emailed a tracking number to see your order each step of the way. Tracking Numbers may take 24-48 hours to update and show the latest status. If your tracking number does not work make sure that all numbers and letters are correct. If you see an error when tracking your order, please contact us.
Can I change the shipping address of my order?
For changes to your order, please contact us as soon as possible.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.

If your order has not yet been dispatched, then we may be able to make a change, but this is not always guaranteed.
My order is stuck at customs. What should I do?
We recommend contacting the customs office to see what may be required from you.
I have received the incorrect product or quantity. What should I do?
Firstly, we are very sorry to hear about this and apologise for any inconvenience this may have caused. In order for us to resolve this, please contact us and include:
  • A photo of the items you have received.
  • A photo of the shipping label including address and barcode affixed to your packaging.
I have received a damaged or defective product. What should I do?
We are very sorry to hear about this, and would like to help you get this resolved immediately.

Please take the following steps:
  • Take a photo or video of the damage/defective part of the product.
  • Take a photo of the shipping label including address and barcode affixed to your packaging.
Submit these by contacting us and our team will get this resolved for you.

Orders & Payments

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that your order can be cancelled after it has been placed, as all of our orders automatically go through Processing in order for them to be sent to you as quickly as possible.

If we are unable to cancel your order before it is dispatched, then you will need to go through the returns procedure.
I think I was charged multiple times. What happened?
We recommend contacting us directly to find out the cause of this. Most likely, your order has been split into multiple transactions. Our system splits payments for a warranty or multiple units, and this may appear like you have been charged twice.
How do I know your site is safe?
When you make purchases online on our site, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. How do you know we have this certificate? An icon of a locked padlock should appear in the URL bar of your browser. Plus, our website domain name should start with https://, which means our website is secure.

An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
What currencies do you accept?
We accept a range of currencies to place your order. The currency that you will be charged in is indicated on the checkout page.

Sometimes, your bank may charge a currency conversion fee if you are not charged in your local currency. However, this is usually minimal.

Returns & Refunds

How can I return my order?
If you are not 100% satisfied with your order you may return back to us at your own shipping expense for a refund.

To organise this, please contact us and we will provide you with the return instructions. For information and further details about our Return Policy, please view our Terms and Conditions.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your order. We advise you to return it in the same package you received it in.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please visit our Terms & Conditions.
What is your return policy?
For a full breakdown of our Return Policy, please view our Terms and Conditions.

Our policy lasts 30 days and is effective from the date of delivery. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

If you are returning within the 30 day period:
  • Your return must be unused, in brand new condition and in the original packaging.
  • Your return must be shipped appropriately and packaging must remain intact.
  • Your return must reach the designated address provided by our team.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
How long does it take for my return to be processed?
Any return must be returned directly to the address designated by contacting our team. If the return is not received at this address, the return may be rejected.
  • Once your return is received and inspected, you will get an email to notify you of your received return.
  • Your return will be processed within 30 days of it being received by our returns team.
  • You will be notified if your return was accepted or rejected.
  • Approved returns and refunds will be issued back automatically to the original form of payment. For credit card orders, the amount refunded will appear as credit on your next credit card statement.
  • The refund processing time depends on your bank or processor. It usually takes 10 days to clear.
  • Refunds are processed from the currency of the original order. We cannot issue a refund for any currency conversion or processing fees that were charged by a processor or bank.

Warranty & Repairs

How can I claim on my warranty?
If you would like to use your warranty, please contact us directly and let us know.
Do I need to activate my warranty?
Nope! Your warranty is automatically registered to the email address and details associated with your order when you signed up.
What does my warranty cover?
Your lifetime warranty covers any manufacturing defects. Please note that any warranty claims entitle you to a replacement, not a refund.

Contact Us

If the above sections have not been able to answer your query, we will be happy to assist you directly.

Please simply contact our team by clicking on the chatbot box in the bottom right of your screen and following the instructions there.

Alternatively, you can email us directly at support@orderhelpteam.com.