Returns & Refunds Policy

RETURNS, REFUNDS AND EXCHANGE POLICY

Our Return Policy lasts 30 days and it takes effect from the time you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

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To request a return, please contact our customer support team who will be happy to assist you. They will inform you of the return facility to return your items to. You can send a tracking number to our customer service team to assist with the quick processing of your return. Please ensure that you send your items to the correct returns facility, or else it may be rejected.

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Any approved returns may be refunded or exchanged. Please communicate with our customer support team who can organise the refund or exchange for you.

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All refunds will be issued to the payment method used to place the order. They usually can take 5-10 days to show on the statement. Refunds will always be made in the same currency of the original payment. Additional currency conversion fees will not be charged on our end.

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If you are a customer in the European Economic Area (EEA), and you prefer a refund and your request has been approved for being compliant with our Return Policy requirements, you must return such item to us and we must receive it before the expiration of the 14th day from notifying us that you would like to cancel your order. Once approved and provided we receive the returned item before the expiration of said 14th day, we shall reimburse all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days of notifying us that you would like to cancel your order, subject to refund processing periods provided in the previous section.

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All refunds will be issued to the payment method used to place the order. They usually can take 5-10 days to show on the statement. Refunds will always be made in the same currency of the original payment. Additional currency conversion fees will not be charged on our end.

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If you are a customer in the European Economic Area (EEA), and you prefer a refund and your request has been approved for being compliant with our Return Policy requirements, you must return such item to us and we must receive it before the expiration of the 14th day from notifying us that you would like to cancel your order. Once approved and provided we receive the returned item before the expiration of said 14th day, we shall reimburse all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days of notifying us that you would like to cancel your order, subject to refund processing periods provided in the previous section.

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Assuming you return your purchase within 30 days from receipt, to be eligible for a return:

• Product must be in a new and sellable condition with all original parts and packaging.
• Product packaging must be intact and returned to us in an appropriate shipping container.
• Product must be returned to the return facility address provided by the customer service team.

Non-returnable items:

• Gift cards.
• Downloadable digital products.
• Damaged products.
• In the interest of hygiene and safety: used health or beauty instruments which come into contact with skin.

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SHIPPING YOUR RETURN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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For all returns you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.